Welcome To MACK Residential

Moving in.
A guide to your Tenancy

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Moving in

When you have signed your tenancy agreement, you will be able to move into your new home. At your key drop meeting, the agent will:

Remind you confirm the received inventory within the next five working days
Show you how to use the property, including the heating and hot water
Explain how your deposit will be held (if relevant), the process for returning it at the end of the tenancy and how to minimise deductions
Complete any outstanding documentation checks with you
Explain how to report a repair
Discuss the frequency of future visits

Tenant Move-in Checklist

  • Tenant Responsibilities:

    Familiarise yourself with your responsibilities as a tenant, including the terms of your tenancy agreement.

    Understand procedures for requesting repairs or addressing issues with the property.

  • Utilities:

    Strategic advertising and marketing of your property to attract potential tenants. WE capture the best possible photos of the property as well as a state-of-the-art virtual tour for marketing.

    Notify gas, electricity and water suppliers when you move in. Take a meter reading to make sure you are charged the right amount when you get your first bill.

    Update address details: Notify other relevant organisations of your new address; e.g. you doctor, dentist, children’s schools, bank and other service providers.

  • Property Maintenance:

    Report any pre-existing issues or damages in the property to the letting agency.

    Understand the process for reporting and addressing maintenance concerns.

  • Home Insurance:

    Arrange home contents insurance.

  • Council Tax:

    Contact your Local Authority to set up your Council Tax account.

  • Internet and TV Services:

    Contact your chosen internet service provider to set up broadband services.

    Apply for a television licence for your new home.

    Arrange for TV services or inform your existing provider of your new address.

  • Postal Services:

    Set up mail redirection with the Royal Mail to ensure you receive any mail sent to your previous address.

    Inform friends, family, and any relevant subscriptions of your change of address.

  • Emergency Contacts:

    Familiarise yourself with local emergency services and know the location of the nearest hospital, police station, and fire station.

  • Keys and Security:

    Test all keys provided by the letting agency to ensure they work smoothly.

  • Waste Collection and Recycling:

    Find out the schedule for waste collection and recycling in your local area.

    Obtain information about the types of waste accepted and recycling guidelines.

  • Local Amenities:

    Identify the nearest grocery stores, pharmacies, post offices, and other essential services.

    Explore public transport options and nearby recreational areas.Explore public transport options and nearby recreational areas.

  • Appliance Manuals:

    Collect and keep manuals for household appliances provided in the property.

    Familiarise yourself with the operation of these appliances.

  • Parking and Permits:

    If applicable, inquire about parking permits or restrictions in your area.

    Ensure you understand the parking regulations for your property.

  • Neighbourhood Information:

    Introduce yourself to neighbours and obtain any local community information.

    Identify emergency evacuation routes if applicable.

  • Contact Information:

    Keep a list of emergency contacts, including the letting agency, maintenance services, and any relevant property management contacts.

Tenant Fees

Holding Deposit (per tenancy)

One week’s rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right- to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within two weeks (or other Deadline for Agreement as mutually agreed in writing). The initial payment will be allocated against your total payment amount.

Security Deposit

Five weeks rent Deposit (Not Vat Chargeable) will be taken before you move in. This will be registered with DPS (Deposit Protection Service). This covers damages or defaults on the part of the tenant during the tenancy.

No Deposit Option

We offer tenants the option to use a deposit replacement scheme instead of paying the deposit upfront. We use a company called Reposit Ltd for this service. A non-refundable fee of one weeks rent is charged to the tenant. Pease ask a member of staff for more details.

Lost Key(s) or other Security Device(s)

Tenants are liable for the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

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