Welcome To MACK Residential

Our services
and fees

Find out more
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You will discover that at MACK GROUP, we provide competitive rates and exceptional service to ensure that your property is efficiently leased to the most suitable tenants.

This approach allows you to optimise the return on your investment. Furthermore, our transparent pricing policy guarantees that there are absolutely no concealed fees.

With MACK GROUP, you have clear visibility into the costs from the outset. As a family-run business, we prioritise establishing enduring relationships with our clients from initial contact. Additionally, being proud members of National Residential Landlords Association (NRLA), you can have confidence that our service consistently meets the highest standards.

Managed Services

Welcome to our Standard Management Service, designed to provide you with seamless and efficient property management. Here's what our service includes:

  1. Rental Income Advisory:

    Guidance on the expected rental income for your property.

  2. Marketing Expertise:

    Strategic advertising and marketing of your property to attract potential tenants. WE capture the best possible photos of the property as well as a state-of-the-art virtual tour for marketing.

  3. Tenant Screening:

    Thorough interviewing of prospective tenants and comprehensive reference checks,including credit and employment references.

  4. Tenancy Agreement Preparation:

    Crafting the necessary tenancy agreement for your legal protection under the Rent and Housing Acts. Renewal services are provided as needed.

  5. Deposit Handling:

    Collection and management of tenant deposits through approved deposit protection schemes. End-of-tenancy property and content inspections, managing termination issues in collaboration with the tenant and deposit scheme provider.

  6. Rent Collection and Remittance:

    Monthly rent collection and prompt remittance to you within 10 days, minus any applicable fees or expenses.

  7. Property Inspections:

    Regular periodic inspections to ensure the condition of the property is maintained.

  8. Maintenance Coordination:

    Efficient coordination of repairs or maintenance, including organizing tradesmen attendance and obtaining estimates. Settlement of accounts from rents received.

  9. Financial Management:

    Making necessary payments on your behalf from the rental income for managing property-related costs.

Our Managed Service is designed to offer you peace of mind and convenience in every aspect of property management. If you have any inquiries or are interested in our services, feel free to get in touch.

Management Fee

10% plus VAT (12%) of the monthly rent.

Tenancy Set-Up

£300.00 plus VAT (£360). For the provision of the Tenancy Agreement as well as the completion of all documentation required in order to comply with the current deposit protection regulations. This fee becomes due the day each new tenancy commences (not renewals).

References and Right to Rent Compliance

£20.00 plus VAT (£24) per tenant

Check Out

£85.00 plus VAT (£102). This will include a full check of the inventory, photographs and meter readings.

Tenancy Renewal

£75.00 plus VAT (£90). For the completion of all documentation required in order to comply with current deposit regulations and the provision of new Tenancy Agreements and other paperwork legally required to be issued upon tenancy renewals, including (but not limited to) the Governments “How to Rent Guide”, EPC & gas safety certificates, where applicable.

Inventory

Varies with size of property. This will include a full Schedule of Condition & Inventory along with meter readings and photographs.

Legal Costs

Any delays of payment or other defaults will be acted on by the Agent in the first instance. Where the Agent has been unsuccessful in these initial actions, or there are significant rent arrears or breaches of the tenancy agreement, the Landlord will be advised accordingly. A solicitor may then be appointed and instructed by the landlord (except where the Agent is unable, after taking reasonable efforts, to contact the landlord. In that event the Agent is authorised to instruct a solicitor on the Landlord's behalf). The landlord is responsible for payment of all legal fees and any related costs. If you require us to attend court on your behalf we serve the right to make a charge which is payable by the landlord.

Cancellation

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of signing the contract. To exercise the right to cancel, you must inform us, Mack Residential, 13 Bath Road, Cheltenham, GL53 7HG of your decision to cancel this contract by completing a cancellation form which can be obtained by contacting the office by either telephoning 01242 250846 or emailing a request for the form to info@mackresidential.com

Cancellation Costs

If the landlord cancels the contract within the cancellation period, MACK may reimburse any of the payments received from the landlord. MACK may make a deduction to cover the costs associated with the marketing, advertising and tenancy set-up. If the landlord requested to begin the performance of services during the cancellation period, then they shall pay MACK an amount which is in proportion to what has been performed until the landlord communicated to MACK their cancellation from the contract, in comparison with the full coverage of the contract.

Let Only Service

Explore our standard Let Only Service, a comprehensive solution for property owners seeking efficient tenant placement. Here's what our service encompasses:

  1. Rental Income Consultation:

    Expert advice on the expected rental income for your property.

  2. Strategic Marketing:

    Strategic advertising and marketing of your property to attract potential tenants. WE capture the best possible photos of the property as well as a state-of-the-art virtual tour for marketing.

  3. Tenant Screening:

    In-depth interviews with potential tenants and rigorous reference checks, including credit, employer, and landlord references if they are currently renting.

  4. Tenancy Agreement Preparation:

    Crafting the essential tenancy agreement to ensure your legal protection under the relevant Rent and Housing Acts. Renewal services available when required.

  5. Deposit Management:

    Collection of tenant deposits, with meticulous handling under chosen deposit protection schemes until the end of the tenancy. Final inspections for property and contents, addressing any Property or maintenance issues assessed from the check out inventory and managing termination matters with the tenant and deposit scheme provider. Negotiations regarding dilapidations and deposit returns remain the landlord's responsibility.

Tenant Introduction Fee

If you are planning on handling the ongoing management of the tenancy without the assistance of MACK Residential, the fee to locate and reference the tenant(s) and complete all legal documentation is 75% plus VAT (90%) of the first months rent.

Check Out

£125.00 plus VAT (£150.00). This will include a full check of the inventory, photographs and meter readings.

Tenancy Renewal

£75.00 plus VAT (£90.00). For the completion of all documentation required in order to comply with current deposit regulations and the provision of new Tenancy Agreements and other paperwork legally required to be issued upon tenancy renewals, including (but not limited to) the Governments &quo;How to Rent Guide &quo;, EPC & gas safety certificates, where applicable.

Inventory And Additional Fees

Inventory

Varies with size of property. This will include a full Schedule of Condition & Inventory along with meter readings and photographs.

Inventory Costs

Property Size

Unfurnished

Furnished

1 Bed

£70.00 plus VAT (£84.00)

£85.00 plus VAT (£102.00)

2 Bed

£80.00 plus VAT (£96.00)

£95.00 plus VAT (£114.00)

3 Bed

£100 plus VAT (£120.00)

£120 plus VAT (£144.00)

4 Bed

£120 plus VAT (£144.00)

£150 plus VAT (£180.00)

5 Bed

£150 plus VAT (£180.00)

£170 plus VAT (£204.00)

Additional Fees (If Required by Landlord):

Gas Safety Test Certificate

From £60.00 plus VAT (£72.00)

Energy Performance Certificate

From £75.00 plus VAT (£90.00)

Electrical Installation Condition Report

From £120.00 plus VAT (£144.00)

Portable Appliance Test

From £60.00 plus VAT (£72.00)

Section 21 Notice

From £85.00 plus VAT (£102.00)

Key cutting

Invoice cost + £5.00 plus VAT (£6.00)

Additional Annual HMRC Reporting

£10.00 plus VAT (£12.00)

MACK GROUP logo

Your Property Partner:
When you choose MACK GROUP, you’re choosing a partner that understands the intricacies of the property world. Whether you’re a private enterprise seeking tailored solutions or a public sector organisation with a vision for the future, we have the expertise and dedication to bring your vision to life.

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Contact

Head Office:

MACK GROUP,
13 Bath Road,
Cheltenham,
Gloucester,
GL53 7HG.
Tel: +44 (0) 1242 250846

We are members of NRLA and TPO

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